WA’s Forum Advocating Cultural and Eco-Tourism, known by those in the know as FACET, is a great organisation of people brought together with a common interest in cultural, nature based and eco-tourism. They are a fantastic rescource for anyone working in ecotourism.
They often run events, workshops, forums, conferences and the like in Perth. I spotted one that is coming up that you might be interested in!
If you are customer service, a buisness owner or manager, involved in marketing or interested in creating incredible customer experiences then you may be interested in this.
Delivering the Customer Experience & Creating Ambassadors
Venue: WA Conservation Science Centre Building, Department of Parks and Wildlife (DPaW)
Date:Thursday, 1 August 2013, 1.00 to 5.00pm
Repeat visitation, customer referrals, free advertising, business ambassadors. These are all guaranteed when you and your staff focus on the customer’s experience. It is important to make wise investment decisions about your marketing and to ensure that the experience you offer your customers gets tongues wagging in a good way.
FACET is delighted to offer this half day interactive workshop aimed at guiding participants through the development of an experience that will keep customers coming back and more importantly get them raving about you to their friends and family.Claire Savage of Savagely Creative will open your eyes to how your customers may view your business and provide you with the tools to ensure that you engage them and keep them loyal to your business.
Claire has over 21 years experience in product development and marketing in the public and private sector. She has a particular focus on the service industry and has plenty of experience delivering interactive training across Western Australia.
Don’t miss this opportunity to make every customer count!
Katherine Howard 